‹ All tools OpenPhone (now Quo) · 1 call flow

What happens when the phone rings.

What happens when the business phone rings, built in OpenPhone (now Quo) with its Sona AI answering whenever a person cannot. Below is a real build, drawn step by step as it runs. Click it to see it full size.

Phone system

1 call flow

Default call flow

When the phone rings, everyone's phone rings at once for 15 seconds in office hours. Missed, or after hours, the Sona AI answers and takes a message.

Worth noticing. No caller ever reaches a voicemail box. A person or the AI always picks up.

5 steps Walk through it

Read off the OpenPhone call flow editor. The client's name and number are withheld.